My work focuses on making complex technologies, processes, and information easier to understand and apply.
These selected projects demonstrate my approach to learning experience design, technical enablement, performance support, and enterprise learning solutions. Each represents an opportunity to solve a meaningful business challenge through thoughtful design, practical problem-solving, and scalable solutions.
Technology Adoption | Workflow Improvement | Performance Support
Supported the modernization of a legacy business application used by approximately 2,000 employees across more than 250 locations.
As the primary business and subject matter partner to the technology team, I helped translate operational requirements into a more effective solution, supported implementation and adoption, and contributed to the retirement of the previous system.
The resulting application reduced support issues by approximately 95%, improving reliability and the day-to-day user experience.
Key Focus: Business analysis, technology enablement, cross-functional collaboration, and operational performance.
Learning Experience Design | Curriculum Architecture | Enterprise Onboarding
Designed and continuously improved a comprehensive, role-based onboarding ecosystem that brings together digital learning, practical application, peer-supported activities, assessments, and performance resources.
The learning experience includes approximately 40 digital components organized into multiple pathways to support different operational environments and role requirements.
The approach emphasizes structured skill development, opportunities to practice, and accessible resources that support employees as they transition into their roles.
Key Focus: Learning strategy, blended learning, curriculum architecture, learner experience, and performance support.
Technical Learning | Curriculum Modernization | Enterprise Software
Supported the transformation of a large technical learning catalog following an organizational acquisition.
Evaluated more than 500 existing courses to identify opportunities for consolidation, modernization, and alignment with enterprise learning standards.
Partnered with technical subject matter experts to translate complex software functionality and workflows into accessible, task-focused learning experiences.
Key Focus: Technical instructional design, learning content strategy, curriculum evaluation, and scalable learning solutions.
Digital Adoption | Performance Support | Knowledge Management
Designed learning and performance-support solutions that help employees navigate enterprise technologies and apply new processes in their daily work.
Combined structured learning with practical resources, including guided workflows, reference materials, video demonstrations, and embedded support.
The approach connects formal learning with accessible, just-in-time guidance, helping users find the information they need when they need it.
Key Focus: Technology adoption, digital enablement, in-app guidance, and knowledge management.
Across my work, I focus on understanding the challenge, identifying what people need, and creating solutions that connect learning with real-world performance.
Detailed case studies exploring my design process, decisions, and project outcomes are being added to this portfolio.